Sontiq™ Named Customer Service Department of the Year
Sontiq’s Brands, EZShield and IdentityForce, Honored as Gold Winner in 6th Annual 2019 Globee Awards®
August 20th, 2019
Sontiq, an enterprise high-tech security and identity protection company, today announced that its brands, EZShield and IdentityForce, have been recognized as a Gold Winner in the Globee® Awards, a “Global Business Awards” program open to all organizations worldwide – large, medium, small, & startups, public and private, for-profit, non-profit, and government.
“As a standout, award-winning Customer Service Department, our dedicated team of support and identity resolution experts are committed to ensuring the best possible experience for our members, customers, and partners,” said Angela Murphy, Chief Operating Officer at Sontiq. “We truly believe that our customer service and support are key differentiators. I couldn’t be prouder of our team’s unwavering focus on delivering excellence in everything we do. This includes general product and service support to restoring stolen identities and even recovering from cybercrimes and check fraud.”
Cybercrime is the biggest threat to companies globally, and identity theft is a large part of the fallout. As technology continues to advance and more avenues for transmitting and sharing sensitive personal information emerge, the company is witnessing exponential growth around fraud incidents and identity crimes. In response, Sontiq’s expertise and superior Customer Satisfaction (CSAT) ratings (9.4/10) and Net Promoter Score® (NPS), which is over 70, and considered excellent, enable the company to provide the strongest digital security measures and protection available.
“Delivering an expert, high-touch, and thorough customer and partner experience that exceeds expectations is at the core of our business strategy,” said Dale Dabbs, President and CEO of Sontiq. “This recognition further underscores our focus on making the customer the center of our ID protection and digital security universe. I’m proud of the team we’ve built and having this formal recognition is extremely humbling. Protecting an identity is a serious responsibility, and we are grateful to all who trust us to keep their employees, customers, businesses, and essentially all those they care about, safe.”
About Globee Awards
Globee Awards were created to honor and generate industry wide recognition of the achievements and positive contributions of organizations and businesses worldwide in every area. An annual industry and peers recognition program, Globee Awards honor best companies of all types and sizes in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, best products, innovations, management and teams, women in business and the professions, and PR and marketing efforts from all over the world. For complete list of winners, please visit https://globeeawards.com/winners/2019-globee-awards/.
Sontiq, headquartered in Nottingham, Maryland, is a high-tech security and identity protection company arming businesses and consumers with award-winning products built to protect what matters most. Sontiq’s brands, EZShield and IdentityForce, provide a full range of identity monitoring, restoration, and response products and services that empower customers to be less vulnerable to the financial and emotional consequences of identity theft and cybercrimes. Sontiq is a portfolio company of the Wicks Group. Learn more at www.sontiq.com or engage with us on Twitter, Facebook, LinkedIn, or YouTube.
The Wicks Group is a private investment firm based in New York City that invests in lower middle market information businesses that create and deliver niche content and services to the business, consumer and education markets. Since its founding in 1989, Wicks has invested over $1 billion of capital in more than 30 platform companies and approximately 100 add-on acquisitions. The firm has applied a consistent investment strategy since its founding, partnering with high-quality, experienced management teams to build businesses organically and through acquisitions. Learn more at www.wicksgroup.com.