Top Member Questions

Member Frequently Asked Questions:

1. Login to your dashboard and select, “Manage Account” from the left-hand navigation

2. Scroll down to the “Protection Plan” section (Just above “Lost Wallet Assistance”)

3. You will see an option to select “Payment History”

4. You can screenshot up to the last 10 transactions for yearly payment history

If somebody has stolen your personal information or identification documents and you have our identity protection solution, call Member Services at 877-694-3367. 

Some alerts are more urgent than others and may require different actions for you to take. That’s why every alert you get also includes Recommendations and What Should I So? sections with suggested action steps. That way you’ll always know where your time and attention should be spent to protect your information.

You can dispute inaccurate information directly with the credit bureaus by mail, phone or online. The credit bureaus have up to 30 days to investigate your dispute. Once the investigation is complete, the credit bureaus will notify you of their findings. If they have made any revisions to your credit report, they will send you a copy of the revised report. 

You can access the dispute forms directly: 

  • Log into your Dashboard 
  • Select Credit from the menu on the left-hand side of the screen 
  • Go to the Credit Report tab 
  • A link to TransUnion’s Credit Bureau Dispute page — which has a Credit Bureau Dispute Form — is at the bottom of the Credit Summary section. 

You can also call our Member Services team at 877-694-3367 to begin the dispute process. 

Contact us with any questions you have at or 877-694-3367. Member support is available 24 hours a day, 7 days a week (excluding major holidays). Our dedicated Restoration Specialists, who can provide fully managed identity restoration services, are available Monday–Friday 8:00 a.m.–8:00 p.m. EST; Saturday and Sunday, 9:00 a.m.–7:00 p.m. EST (excluding major holidays).

Yes. Most IdentityForce plans include our mobile app, which provides anywhere, anytime protection with all the key capabilities required to rapidly access personal identity protection from your smartphone. Depending on your identity protection plan, the app is available for iOS and Android devices. Most plans include a mobile cybersecurity feature, Mobile Attack Control™, which monitors and alerts users to a wide array of threats including spyware, unsecured Wi-Fi connections, and even recognizes fake or “spoof” networks.

What You Need to Know:

The credit scores provided are based on the VantageScore® 3.0 model. Lenders use a variety of credit scores and are likely to use a credit score different from VantageScore® 3.0 to assess your creditworthiness.