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Frequently Asked Questions


During this unsettling time of Coronavirus (COVID-19), it is important to be even more aware of the heightened scams and fraud activity that could expose your personal and financial information. To learn more about how IdentityForce keeps our members’ identities safe, we’ve created an overview of the key capabilities and services our IdentityForce plans offer – read more about this today and let us know if you need any help.

Additionally, here are some free resources to help combat COVID-19 scams:

Also, sign up for our monthly newsletter to receive helpful tips and recommendations on keeping your identity safe.

Here’s what you need to do:

  1. Login to your dashboard and select, “Manage Account” from the left-hand navigation
  2. Scroll down to the “Protection Plan” section (Just above “Lost Wallet Assistance”)
  3. You will see an option to select “Payment History”
  4. You can screenshot up to the last 10 transactions for yearly payment history

We are proud of our legacy in identity protection and the next evolution of Intelligent Identity Security with Sontiq.

You will not experience any changes in product or service delivery. In fact, our certified experts and support team will continue to ensure we deliver a 100% restoration success rate, an NPS score of 71 (which is excellent), and the highest customer satisfaction ratings in our industry.

To learn more, we’ve compiled additional resources:

  • IdentityForce Member FAQ | You’ve got questions, and we have answers!
  • 2-Minute Video | Learn more about Sontiq and our brand story with IdentityForce and EZShield.

We’ve created a series of tutorial videos to get you started! You can view them here.

If somebody has stolen your personal information or identification documents, and you are an IdentityForce member, you can complete the form here and one of our experts will contact you, or you may call our Member Services team at 1-877-694-3367. Many of  our experts have been doing this for 20+ years. We have a 100% identity and credit restoration success rate.

Some alerts are more urgent than others, and may require different actions for you to take. That’s why every alert you get also includes What Should I Do? which recommends next steps for you to take. So you’ll always know where your time and attention should be spent.

You need to dispute inaccurate information directly with the credit bureaus by mail, phone, or online. The credit bureaus have 30 days to investigate your dispute. Once the investigation is complete, the credit bureaus will send you a letter with their findings. If they have made any revisions to your credit report, they will send you a copy of the revised report. IdentityForce members can access the dispute forms directly: log into your Dashboard, go to the top of your credit report and click Credit Bureau Dispute Form. Or, call our Member Services team at 877-694-3367 to begin the dispute process.

Contact us with any questions you have at memberservices@identityforce.com, 877-694-3367, or through live chat on our website. Our U.S.-based Member Services Representatives are available 24 hours a day, 7 days a week (excluding major holidays). IdentityForce members who are confirmed victims of identity theft also have after-hours access to our expertly trained Identity Restoration Specialists at 877-694-3367.

In May 2017, IdentityForce Mobile was launched! IdentityForce Mobile provides anywhere, anytime protection with all the key capabilities required to rapidly access personal identity protection information from your smartphone (iOS and Android). Learn more about the benefits of our mobile app and what’s included.

On Wednesday, October 16th, 2019 the award-winning IdentityForce mobile app was refreshed with an updated look and feel along with a faster user experience. And, on November 8th, 2019 a new mobile cybersecurity feature, Mobile Attack Control™, which monitors and alerts IdentityForce Mobile App users to a wide array of threats including rogue apps, spyware, unsecured Wi-Fi connections, and even recognizes fake or “spoof” networks, was released – at no charge to IdentityForce members.

Watch the video below for further details.