Your ID Protection Membership

How to Manage Your Account

My Membership FAQ's

1. Login to your dashboard and select, “Manage Account” from the left-hand navigation

2. Scroll down to the “Protection Plan” section (Just above “Lost Wallet Assistance”)

3. You will see an option to select “Payment History”

4. You can screenshot up to the last 10 transactions for yearly payment history

Contact us with any questions you have at memberservices@identityforce.com or 877-694-3367. Member support is available 24 hours a day, 7 days a week (excluding major holidays). Our dedicated Restoration Specialists, who can provide fully managed identity restoration services, are available Monday–Friday 8:00 a.m.–8:00 p.m. EST; Saturday and Sunday, 9:00 a.m.–7:00 p.m. EST (excluding major holidays).

It’s easy. Just log into your Dashboard and select Protection Plan from the drop-down menu in the top-right corner. 

You can also call Member Services at 877-694-3367 (Monday–Friday 8:00 a.m.–8:00 p.m. EST). They’ll be happy to assist you. 

Yes, we offer protection for your family members and children. Simply log into your Dashboard, select Manage Account from the drop-down menu in the top-right corner, and scroll down to the Family Protection section.

You can also call Member Services at 877-694-3367 (Monday–Friday 8:00 a.m.–8:00 p.m. EST). They’ll be happy to assist you.

We don’t want to lose you, but if you wish to cancel your membership, you can do so at any time. When you cancel, your membership ends immediately. You will not be billed again and all purchases offer a pro-rated refund for the unused portion of the services.

To cancel online:

  • Select the Protection Plan tab 
  • Click the Cancel button under your Current plan  

To cancel by phone: 

Support Topics

What You Need to Know:

The credit scores provided are based on the VantageScore® 3.0 model. Lenders use a variety of credit scores and are likely to use a credit score different from VantageScore® 3.0 to assess your creditworthiness.