Your ID Protection Membership

Here’s what you need to do:

1. Login to your dashboard and select, “Manage Account” from the left-hand navigation
2. Scroll down to the “Protection Plan” section (Just above “Lost Wallet Assistance”)
3. You will see an option to select “Payment History”
4. You can screenshot up to the last 10 transactions for yearly payment history

Contact us with any questions you have at [email protected] or 877-694-3367. Member support is available 24 hours a day, 7 days a week (excluding major holidays). Our dedicated Restoration Specialists, who can provide fully managed identity restoration services, are available Monday–Friday 8:00 a.m.–8:00 p.m. EST; Saturday and Sunday, 9:00 a.m.–7:00 p.m. EST (excluding major holidays).

It’s easy. Just log into your Dashboard and select Protection Plan from the drop-down menu in the top-right corner.  

You can also call Member Services at 877-694-3367 (Monday–Friday 8:00 a.m.–8:00 p.m. EST). They’ll be happy to assist you. 

Yes, we offer protection for your family members and children. Simply log into your Dashboard, select Manage Account from the drop-down menu in the top-right corner, and scroll down to the Family Protection section. 

You can also call Member Services at 877-694-3367 (Monday–Friday 8:00 a.m.–8:00 p.m. EST). They’ll be happy to assist you. 

We don’t want to lose you, but if you wish to cancel your membership, you can do so at any time. When you cancel, your membership ends immediately. You will not be billed again and all purchases offer a pro-rated refund for the unused portion of the services. 

To cancel online: 

• Log into your member dashboard (https://transunion.identityforce.com/app/Login) 
• Go to the drop-down menu in the top right-hand corner of the screen 

• Select the Protection Plan tab 
• Click the Cancel button under your Current plan  

To cancel by phone:  

• Call Member Services at 877-694-3367. 

We’ve put together a list of the questions and answers that are most frequently asked in light of the Equifax data breach. Read more here.